Customer Success Team Lead

We are looking for a Team Lead, who will be responsible for supervising a team of Customer Success Executive, You will be responsible for ensuring retention and growth of OnlinePajak user. The Team Lead, alongside the Manager, will help to develop sales strategies, quotas, territories, performance metrics and a plan for working with existing accounts.

Location : .

Responsibilities

  • Manage Customer Success team activities
  • Measure effectiveness of Customer Success Team
  • Define and optimize customer lifecycle
  • Upselling/cross selling : Expand our revenue potential in accounts
  • Increase renewal rates and reduce churn
  • Supporting Customer Success Executive to develop relationships with key decision makers and influencer at target accounts and motivate them to hit and exceed their goals through coaching and mentorship
  • Managing all opportunities through the sales cycle
  • Managing a team of 5 customer success people

Requirements

  • Bachelor’s degree (or above) from a top university, with high grades
  • Minimum 2 years experience managing a high performing Customer Success or Account Management Team
  • Possess knowledge and experience in leadership of an account management function, subscription
  • Excellent customer service and relationship development skills
  • Exceptional negotiation skills with the ability to overcome objections and close business
  • Strong empathy for customers and passion for revenue and growth
  • Has driven organizations through rapid growth and global expansion at scale, and understand the criticality of operational excellence.
  • Strong written and spoken Bahasa Indonesia and English skills

Preferred Qualifications

  • Tax or accounting experience
  • Excellent analytical skills
  • Experience driving growth in an ambiguous and complex environment as the business evolves
  • Entrepreneurial and curious in nature, hungry for growth and responsibility
  • Customer Oriented
  • Proven track as sales person

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Are you the right candidate?

We would love to hear from you. Please send us your resume and cover letter.