Manager of Customer Success

We are looking for an experienced and talented Customer Success leader to join our Commercial
Group and run the growing OnlinePajak Customer Success team. This team focuses on account
managing many of our largest customers in Indonesia, educating them on the benefits of OnlinePajak
and cloud based efficiency tools in general with the goal of growing their use of the platform,
including tax preparation, tax filing and tax payment. The ideal candidate is a strategic thinker with a
passion for growing large customer adoption, as well as a passionate people manager able to inspire
and lead a group of account managers.

Location : .

Responsibilities

  • Build and implement the OnlinePajak customer success strategy
  • Maintain strong cross-functional relationships with other OnlinePajak teams, including Product, Tech and other teams within Commercial
  • Report regularly to OnlinePajak leadership on customer momentum, happiness and revenue forecasting
  • Advocate new platform features to Indonesia’s top companies
  • Supporting the customer success team with their relationships
  • Hire, train, and coach the customer success team, setting a standard for the positive experience they give our customers
  • Managing a team of 5 or more customer success staff

Requirements

  • Bachelor’s degree (or above) from a top university with high grades
  • Minimum 6 years customer success or account management experience in a SaaS or technical digital product environment
  • Minimum 5 years experience managing a high performing team
  • An excellent people manager
  • Strong written and spoken Bahasa Indonesia and English skill

Preferred qualifications

  • Professional experience in the tax, accounting or technology industries
  • Excellent analytical skills
  • Existing network and relationships with the tax or accounting departments of top Indonesian companies
  • Experience driving growth in an ambiguous and complex environment as the business grows
  • Entrepreneurial and curious in nature, hungry for growth and responsibility

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Are you the right candidate?

We would love to hear from you. Please send us your resume and cover letter.