Vendor Manager

We are looking for a candidate to join the Scaled Platform Growth team, as a Vendor Manager supporting us as we continue to scale and grow our customer base.You will strive to ensure the highest level of customer satisfaction, technical excellence, quality and consistency.

Location : .

Responsibilities

  • Manage business relationships with our vendor partners to implement support solutions for our customers and be responsible for partner performance against defined metrics .
  • Enhance the scope of vendor responsibility, assist in driving improvements to vendor team resources and support the change process as new products and processes are introduced to the business.
  • Manage all aspects of the vendor framework -Operations ,Change , Quality and training to ensure a smoother on-boarding experience for our customers.
  • Create a growing partnership with our vendors and build a continuous improvement framework to support business goals
  • Develop & drive Change Management in partnership with our scaled operations 
  • Troubleshoot problems within the platform environment, engaging appropriate resources as necessary to resolve issues
  • Help maintain and scale the quality and knowledge management and content creation for internal and external documentation.
  • Ensure that client team operations are in accordance with internal and external policies/procedures, and assist in delivering evidence of compliance
  • Identify and present business insights to key stakeholders 
  • Work on initiatives and projects that improve Scale operations. 
  • driving the top and bottom line of the business while working closely with other functional teams to drive operational improvements.
  • Analyze business opportunities and build strong partner relationships

Requirements

  • 4+ years of experience in scalable operations, vendor management, and quality measurement
  • Strong problem solving and analysis
  • Experience working with internal and cross-functional stakeholders across Operations, Product and Training
  • Experience supporting multiple initiatives to implement change and process improvements
  • Experience working with vendors
  • Proficient in English and Bahasa

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Are you the right candidate?

We would love to hear from you. Please send us your resume and cover letter.