Terms & Conditions

These general terms and conditions (Terms) sets out the rules for using our products and services offered through our Site (Services). You will be required to accept these Terms before you may use our Services. Please read these Terms carefully before using our Services.

Please note that these Terms are to be read together with our Cookies and Acceptable Use Policy setting out the rules for using the Site and our Privacy Policy sets out the rules for how we collect, use and store your personal data.


1. Who we are and how to contact us

1.1. Our website (https://www.online-pajak.com/) (Site) is operated by PT Achilles Advanced Management (Company) and its affiliates (we or us).

1.2. The Company is in partnership with, and supported by, PT Achilles Advanced Systems, a Taxation Application Service Provider (Penyedia Jasa Aplikasi Perpajakan) registered at and under the supervision of the Directorate General of Tax of the Republic of Indonesia (see https://www.pajak.go.id/id/pt-achilles-advanced-systems).

1.3. To contact us, please drop us a note at the “Contact Us” function on the Site.

2. By using our Services, you accept these Terms

2.1. To use our Services, you will need to confirm that you accept these Terms and that you agree to comply with and be bound by them. If you do not agree to these Terms, you must not continue to use our Services.

2.2. We recommend that you print a copy of these terms for future reference.

3. There are other terms that may apply to you

3.1. These terms of use refer to the following additional terms, which also apply to your use of our Site:

3.2. Depending on the nature of the product you select, specific product terms and conditions will also apply.

3.3. If you subscribe to more than one of our products, you agree that the data that you have previously input including but not limited to electronic certificates on a certain tax application service can be recorded and displayed on other relevant tax application services including e-faktur, e-bupot. and reporting of SPT Masa in a relevant section for your use and benefit.

3.4. You hereby represent and warrant that you are a legal subject to use the data you enter in our Service and are a legal representative of or directly authorized by the taxpayer to use the data, including but not limited to electronic certificates.

3.5. If you subscribe to any premium, chargeable feature of our Services from our Site, the terms and conditions of subscription in section B of these Terms will apply to your subscription (Subscription Terms).

4. We may make changes to these terms

4.1. We amend these Terms from time to time. Every time you wish to use our Services, please check these Terms to ensure you understand the terms that apply at that time.

4.2. These Terms were most recently updated 1st November 2021.

5. We may make changes to our Site and Services

We may update and change our Site and scope of Services offered from time to time to reflect changes to our products, our users’ needs, our business priorities or in response to regulatory changes. We will try to give you reasonable notice of any major changes.

6. We may suspend or withdraw our Site

6.1. Our Site is made available free of charge, and you may set up an account with us at no charge.

6.2. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

6.3. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

7. We may transfer this agreement to someone else

7.1. We may transfer our rights and obligations under these Terms to another organisation.

7.2. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

8. Purpose of our Site

Our Site and Services are directed at users required to pay tax to the Directorate General of Tax of the Republic of Indonesia. We do not represent that content available on or through our Site is appropriate for use or available in other jurisdictions.

9. You must keep your account details safe

9.1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

9.2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

9.3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via email ([email protected]) or the chat function on the Site.

10. How you may use material on our Site

10.1. We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

10.2. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

10.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.4. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

10.5. Unless expressly permitted in the Subscription Terms (including under any Service Order contemplated in the Subscription Terms), you must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

10.6. If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

11. Information on this Site

11.1. The content on our Site is provided for general information only and is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action solely based on the content on our Site.

11.2. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

12. We are not responsible for websites we link to

12.1. Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

12.2. We have no control over the contents of those sites or resources.

12.3. User-generated content is not approved by us.

12.4. The Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.”

13. Our responsibility for loss or damage suffered by you

13.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

13.2. We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it (including any Services).

13.3. We will not be liable to you for any loss (include penalties) or damage, whether in contract, unlawful acts, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • negligence or wilful misconduct on your part;
  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

14. How we may use your personal information

14.1. We will only use your personal information, or personal information provided by you, in accordance with our Privacy Policy (https://www.online-pajak.com/pernyataan-privasi).

14.2. By providing us with the personal information of others, you warrant that you have obtained the necessary consent from them as required under application law, for the purposes contemplated under our Privacy Policy. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

14.3. If required, we may request that you provide us with evidence that you have obtained such consent.

15. Uploading content to our Site

15.1. Whenever you make use of a feature that allows you to upload content to our Site, you must comply with the content standards set out in our Cookies and Acceptable Use Policy (https://www.online-pajak.com/achilles-cookies-site-acceptable-use-policy).

15.2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

15.3. Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

15.4. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

15.5. You are solely responsible for securing and backing up your content.

15.6. We do not store terrorist content.

16. We are not responsible for viruses and you must not introduce them

16.1. We do not guarantee that our Site will be secure or free from bugs or viruses.

16.2. You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

16.3. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

17. Rules about linking to our Site

17.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

17.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

17.3. You must not establish a link to our Site in any website that is not owned by you.

17.4. Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.

17.5. We reserve the right to withdraw linking permission without notice.

17.6. The website in which you are linking must comply in all respects with the content standards set out in our Cookies and Acceptable Use Policy (https://www.online-pajak.com/achilles-cookies-site-acceptable-use-policy).

17.7. If you wish to link to or make any use of content on our Site other than that set out above, please contact us via email ([email protected]).

18. Which country’s laws apply to any disputes?

These Terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the laws of the Republic of Indonesia. We both agree to the exclusive jurisdiction of the District Court of South Jakarta.

19. Languages

These Terms are made in the English and Indonesian language. In the event of inconsistency, the Indonesian version will prevail.

20. Severance.

Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

21. Communications.

When we refer to “in writing”” in these Terms, this includes email.

22. Intellectual Property

22.1. All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.

22.2. “OnlinePajak” is a trademark registered in Indonesia and Singapore, exclusively licensed to the Company. You are not permitted to use it without our approval.

22.3. The provision of Services by us to you and the use of Service by you shall not and may not be construed as a transfer or assignment of our intellectual property rights.


This section B of the Terms (the Subscription Terms) will only apply to you if you subscribe to any premium, chargeable feature of our Services. Terms defined in the rest of the Terms will have the same meaning when used in the Subscription Terms.

1. Our contract with You

1.1. The Subscription Terms applies to any order placed by you and supply of Services by us to you (a Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

1.2. The Contract is the entire agreement between you and the Company in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2. Placing an order and its acceptance

2.1. Placing an order. You may submit an order either by using the method set out on the Site or signing a service order specifically agreed with you (Service Order). Please follow the onscreen prompts or the directions of our sales consultants to place your Service Order. Each Service Order is an offer by you to buy the Services specified in the Service Order subject to these Terms.

2.2. Correcting input errors. Our online order process allows you to check and amend any errors before submitting your Service Order to the Company. Please check the Service Order carefully before confirming or countersigning it. You are responsible for ensuring that your Service Order and any specification submitted by you is complete and accurate.

2.3. Acknowledging receipt of your Service Order. After you have submitted your Service Order, you will receive an email from the Company acknowledging receipt of the Service Order, but please note that this does not mean that your Service Order has been accepted. The acceptance of your Service Order will take place as described in clause 2.4 below.

2.4. Accepting your Service Order. The acceptance of your Service Order by the Company takes place when the Company sends an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and the Company will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.

2.5. If the Company cannot accept your order. If we are unable to supply you with the Services for any reason, the Company will inform you of this by email and will not process your order. If you have already paid for the Services, the Company will refund you the full amount.

3. Cancelling your Service Order and obtaining a refund

3.1. You may cancel the Contract if you send us a cancellation notice before we start providing the Services. To cancel the Contract, you must contact via the “Chat” function accessible from your profile page on the Site or the Customer Services personnel whose contact details have been inserted in your Service Order. Please include details of your Service Order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email to us. For example, you will have given notice in time if you email the Company before midnight on the last day of the cancellation period.

3.2. If you cancel the Contract, the Company will refund you in full for the price you paid for the Services, by the method you used for payment. The Company may deduct from any refund an amount for the supply of the Services provided for the period up to the time when you gave notice of cancellation in accordance with clause 4.2. The amount the Company deduct will reflect the amount that has been supplied as a proportion of the entirety of the Contract.

4. Our Services

4.1. Descriptions and illustrations. Any descriptions or illustrations on our Site are published for the sole purpose of giving an approximate idea of the Services described in them. They will not form part of the Contract or have any contractual force.

4.2. Compliance with specification. Subject to our right to amend the specification (see clause 4.3) we will supply the Services to you in accordance with the specification for the Services appearing on our Site at the date of your Service Order in all material respects.

4.3. Changes to specification. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services.

4.4. Reasonable care and skill. The Company warrant to you that the Services will be provided using reasonable care and skill.

4.5. Time for performance. The Company will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract.

5. Your obligations

5.1. It is your responsibility to ensure that:

(a) the terms of your Service Order are complete and accurate;

(b) you co-operate with us in all matters relating to the Services;

(c) you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

(d) you obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;

(e) you comply with all applicable laws; and

(f) you have the requisite legal capacity to enter into legal relationship with the Company (i.e. if you are an individual, that you are at least 18 years old and have the capacity to act in your own name and, if you are a legal entity, that you have obtained the necessary corporate authorisations.

5.2. If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 5.1 (Your Default):

(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle the Company to terminate the Contract under clause 14 (Termination);

(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and

(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.

6. Charges


6.1. In consideration of us providing the Services you must pay the corresponding charges (Charges) in accordance with this clause 6.

6.2. The Charges are the prices quoted on our Site at the time you submit your Service Order or, if your Service Order is processed through our sales consultants, the price quoted on such Service Order.

6.3. If you wish to change the scope of the Services after the Company accept your Service Order by sending you an Order Confirmation, and the Company agree to such change, you will have to submit a new Service Order.

6.4. We take all reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 6.7 for what happens if we discover an error in the price of the Services you ordered.

6.5. The Charges may change from time to time, but changes will not affect any Service Order you have already placed.

6.6. The Charges are exclusive of Pajak Pertambahan Nilai (PPN). Where PPN is payable in respect of some or all of the Services you must pay the Company such additional amounts in respect of PPN, at the applicable rate, at the same time as you pay the Charges.

6.7. It is always possible that, despite our reasonable efforts, some of the Services on our Site may be incorrectly priced. If the correct price for the Services is higher than the price stated on our Site, the Company will contact you in writing as soon as possible to inform you of this error and the Company will give you the option of continuing to purchase the Services at the correct price or cancelling your Service Order. The Company will not process your Service Order until it has your instructions. If the Company is unable to contact you using the contact details you provided during the order process, the Company will treat the Service Order as cancelled and notify you in writing. However, if the Company mistakenly accept and process your Service Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, the Company may cancel supply of the Services and refund you any sums you have paid.

7. How to pay

7.1. Payment for the Services is in advance, payable upon acceptance of your Service Order (i.e. when the Company send you the Order Confirmation), in the amount and by the due date set out in the pro forma invoice included in the Service Order or Order Confirmation (as the case may be).

7.2. You can pay for the Services using the following methods:

(a) direct debit. Your designated bank account will be charged automatically each month

(b) PajakPay. Terms of use for PajakPay (https://www.online-pajak.com/pajakpay) applies.

7.3. The Company will send you a pro forma electronic invoice with the Service Order or Order Confirmation (as the case maybe) and you are required to make payment against that invoice before the relevant due date. For any failed or cancelled payments, an IDR100,000 administration fee will be levied.

7.4. If you fail to make a payment under the Contract by the due date, then, without limiting our rights and remedies under clause 14 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 7.4 will accrue each day at 2.0% per month.

8. If you are a Referrer and/or Taxpayer’s Attorney

8.1. The terms of this clause 8 will only apply if:

(a) you are subscribing to the Services as a Tax Consultant or is otherwise using the Services primarily for your clients; or

(b) you have referred other new users to us (such new user, a Prospect),

(for the purpose of this clause, a Referrer).

8.2. It is your responsibility, as a Referrer, to ensure that:

(a) you have obtained all necessary consent from your clients or Prospect to provide the necessary information needed to create e-Faktur and PPN on our Site;

(b) you will recommend our services to your clients or Prospect; and

(c) the unique referral code assigned to you is only shared with your clients or Prospect (Referral Code).

8.3. If a Prospect subscribes to our Services using your Referral Code with a minimum contract period of 12 consecutive months and has paid the corresponding charges in full, you will be entitled to receive a one-off commission equivalent to a proportion of the value of that new subscription plan (such proportion to be specified in the Service Order). Such commission will be payable to you within 30 days after that Prospect has made final payment for the new subscription plan.

8.4. If you are the taxpayer’s attorney:

You represent and warrant that you are not prohibited by applicable law and have legal power to enter into a binding agreement with us and use our Services and fulfill the power requirements as stipulated in Government Regulation of the Republic of Indonesia Number 74 of 2011 and its change, amendments and derivative regulations and other relevant laws and regulations, including meeting the following criteria:

  1. master the provisions of laws and regulations in the field of taxation.
  2. have a special power of attorney from the taxpayer who authorizes which contains at least:

(i) the name, address and signature on the stamp duty as well as the Taxpayer Identification Number of the taxpayer authorizing it;

(ii) name, address, signature, and Taxpayer Identification Number of you; and

(iii) certain authorized tax rights and/or obligations.

You guarantee that the power of attorney as referred to above has been accompanied by the following supporting documents:

(i) If an attorney is a tax consultant, you guarantee that you have:

(a) tax consultant practice license card as issued by Tax Directorate General; and

(b) statement letter as a tax consultant with a format in accordance with the provisions of the applicable laws and regulations.

(ii) If the attorney is not a tax consultant, you guarantee that the power of attorney as referred to above has been accompanied by supporting documents, namely a certificate of brevet in the field of taxation or a diploma of formal education in the field of taxation issued by a public or private university with an A-accredited status, at least Diploma III level; and

  1. has submitted the latest Annual Income Tax Return; and
  2. b. has never been convicted of a crime in the field of taxation.

9. Complaints

9.1. If a problem arises or you are dissatisfied with the Services, please reach out to us using the “Chat” function accessible from your profile page on the Site.

9.2. We are not responsible for problems arising from the services provided to you by our partners or, if you are a Consultant, by you to your customer who is also a user of our Services.

10. Intellectual property rights

10.1. You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.

11. How we may use your personal information

11.1. We will use any personal information you provide to us to:

(a) provide the Services;

(b) process your payment for the Services; and

(c) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

11.2. Further details of how we will process personal information are set out in (https://www.online-pajak.com/pernyataan-privasi).

12. Limitation of liability

12.1. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

(a) fraud or fraudulent misrepresentation, and

(c) breach of the terms implied by law and regulation.

12.2. Subject to clause 12.2, we will not be liable to you, whether in contract, for unlawful acts, for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) loss of profits;

(d) loss of sales or business;

(e) loss of agreements or contracts;

(f) loss of use or corruption of software, data or information;

(g) loss of or damage to goodwill; and

(h) any indirect or consequential loss.

12.3. Subject to clause 12.2, our total liability to you arising under or in connection with the Contract, whether in contract, unlawful acts, breach of statutory duty, or otherwise, will be limited to 20% of the total Charges paid under the Contract.

12.4. We have given commitments as to compliance of the Services with the relevant specification in clause 4.2.

12.5. Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 1 month from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

12.6. Nothing in these Terms limits or affects the exclusions and limitations set out in Section A of these Terms.

12.7. This clause 12 will survive termination of the Contract.

13. Confidentiality

13.1. We each undertake that we will not at any time during the Contract, and for a period of 3 years after termination of the Contract, disclose to any person any information concerning this Contract, and one another’s business, affairs, customers, clients or suppliers (confidential information), except as permitted by clause 13.2.

13.2. We each may disclose the other’s confidential information:

(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 14; and

(i) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

13.3. Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.

13.4. For the purposes of marketing or publicizing our services, we may disclose that we have performed work (including the services) for you, in which event we may identify you by name and may indicate only the general nature or category of such work (or of the services) and any relevant details which have properly entered the public domain.

14. Termination


14.1. The Contract will terminate on the date stipulated on the Service Order (Termination Date).

14.2. Without limiting any of our other rights, we may suspend the performance of the Services prior to the Termination Date, or the Company may terminate the Contract with immediate effect by giving written notice to you if:

(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 7 days of you being notified in writing to do so;

(j) you fail to pay any amount due under the Contract on the due date for payment;

(k) you take any step or action in connection with you entering, bankruptcy, provisional liquidation or any composition or arrangement to suspend debt payment obligations (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

(l) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or

(m) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

14.3. If you are a Tax Consultant and you have failed to pay any amount due under the Contract, we may at our own discretion and in addition to our right to suspend the Services, discontinue your account with us and offer all users tied to your account the opportunity to migrate to the Site and to use our Services directly.

14.4. Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

14.5. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

14.6. We each agree to waive the provisions of Articles 1266 of the Indonesian Civil Code to the extent such articles require a court judgment to terminate the Contract.

15. Events outside our control

15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (including, without limitation, technical problems or issues that directly and materially hinders our ability to provide the Services in accordance with the Contract (Event Outside Our Control).

15.2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(n) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended beyond the Termination Date for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.

15.3. You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 120 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Services up to the date of the occurrence of the Event Outside Our Control.

16. Non-solicitation

You must not attempt to procure services that are competitive with the Services from any of our directors, employees or consultants, whether as an employee or on a freelance basis, during the period that we are providing the Services to you and for a period of twelve months following termination of the Contract.

17. Communications between us

17.1. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, by courier delivery service, or email.

17.2. A notice or other communication is deemed to have been received:

(a) if delivered personally or delivery, on signature of a delivery receipt; or

(o) if sent by email, at 9.00 am the next working day after transmission.

17.3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that deliver of such letter was acknowledged by us and, in the case of an email, that such email was sent to the specified email address of the addressee.

17.4. The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.

18. General

18.1. Succession, Assignment and transfer.

(a) The Contract shall be binding on and apply to your successors and/or assignees.

(p) The Company may assign or transfer our rights and obligations under the Contract to another entity.

(q) You may only assign or transfer your rights or your obligations under the Contract to another person if the Company agrees in writing.

18.2. Variation. Any variation of the Contract only has effect if it is in writing and signed by you and the Company (or the respective authorised representatives).

18.3. Waiver. If the Company does not insist that you perform any of your obligations under the Contract, or if the Company does not enforce its rights against you, or if the Company delays in doing so, that will not mean that the Company has waived its rights against you or that you do not have to comply with those obligations. If the Company does waive any rights, the Company will only do so in writing, and that will not mean that the Company will automatically waive any right related to any later default by you.

18.4. Third party rights. The Contract is between you and the Company. Unless expressly stated otherwise in the Contract, no other person has any rights to enforce any of its terms.

18.5. Language. The Contract is in English and Bahasa Indonesia. In the event of inconsistency, the Indonesian version will prevail.

18.6. Governing law and jurisdiction. The Contract is governed by the laws of the Republic of Indonesia and we each irrevocably agree to submit all claim, controversy, dispute or difference of any kind whatsoever arising out of or in connection with the Contract, including but not limited to any contractual, pre-contractual or non-contractual rights, obligations or liabilities, and any issue as to the existence, validity or termination of the Contract, may be brought before the District Court of South Jakarta and it irrevocably submits to the non-exclusive jurisdiction of such court and selects the registrar’s office of such court as its general and permanent domicile for the purposes of the Contract only.