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These general terms and conditions (Terms) set out the rules for using our products and services offered through our Site (Services). You will be required to accept these Terms before you may use our Services. Please read these Terms carefully before using our Services.
Please note that these Terms are to be read together with our Cookies and Acceptable Use Policy setting out the rules for using the Site and our Privacy Policy sets out the rules for how we collect, use and store your personal data.
1.1. Our website (https://www.online-pajak.com/) (Site) is operated by PT Achilles Advanced Management (Company) and its affiliates (we or us).
1.2. The Company is in partnership with, and supported by, PT Achilles Advanced Systems, a Taxation Application Service Provider (Penyedia Jasa Aplikasi Perpajakan) registered at and under the supervision of the Directorate General of Tax of the Republic of Indonesia (see https://www.pajak.go.id/id/pt-achilles-advanced-systems).
1.3. To contact us, please drop us a note at the “Contact Us” function on the Site.
2.1. By using our Services, you will need to confirm that you accept these Terms and that you read, understand, agree and you agree to comply with and be bound by them. If you do not agree to these Terms, you must not continue to use our Services.
2.2. We recommend that you print a copy of these Terms for future reference.
2.3. I confirm that I am legally authorized to act on behalf of the company/entity, or for myself (as relevant) based on applicable Indonesian laws, and to agree this Terms.
3.1. These Terms refer to the following additional terms, which also apply to your use of our Site:
3.2. Depending on the nature of the product you select, specific product terms and conditions will also apply.
3.3. If you subscribe to more than one of our products, you agree that the data that you have previously input including but not limited to electronic certificates on a certain tax application service can be recorded and displayed on other relevant tax application services including e-faktur, e-bupot, and reporting of SPT Masa in a relevant section for your use and benefit.
3.4. You hereby represent and warrant that you are a legal subject to use the data you enter in our Services and are a legal representative of or directly authorized by the taxpayer to use the data, including but not limited to electronic certificates.
3.5. If you subscribe to any premium, chargeable feature of our Services from our Site, the terms and conditions of subscription in section B of these Terms will apply to your subscription (Subscription Terms), but you shall comply with section A from these Terms.
4.1. We amend these Terms from time to time. Every time you wish to use our Services, please check these Terms to ensure you understand the terms that apply at that time.
4.2. These Terms were most recently updated July 29, 2025.
We may update and change our Site and scope of Services offered from time to time to reflect changes to our products, our users’ needs, our business priorities or in response to regulatory changes. We will try to give you reasonable notice of any major changes.
Acceptance of Updated Terms and Applicability to Prior Data: By accepting these updated Terms and continuing to use the Services, you expressly acknowledge and agree that any and all data, information, or content you have submitted to us, or uploaded through the Services prior to your acceptance of these updated Terms, shall be governed by and subject to these updated Terms. You further agree that such previously submitted or uploaded data and information may be used, processed, and retained by us in accordance with the provisions of the updated Terms, including but not limited to any rights granted to us under the sections on Data Ownership and Usage.
6.1. Our Site is made available free of charge, and you may set up an account with us at no charge.
6.2. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
6.3. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
7.1. We may transfer our rights and obligations under these Terms to another parties.
7.2. If such a transfer happens, we will ensure that the transfer will not affect your rights under the Terms.
Our Site and Services are directed at users required to pay tax to the Directorate General of Tax of the Republic of Indonesia. We do not represent that content available on or through our Site is appropriate for use or available in other jurisdictions.
9.1. If you choose, or you are provided with, a user identification code, password or any other piece of information (Security Code) as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We are not responsible for your negligence and/or mistakes regarding the leakage or disclosure of your Security Code to third parties.
9.2. We have the right to disable any Security Code, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
9.3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via email ([email protected]) or the chat function on the Site.
10.1. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
10.2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
10.3. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
10.4. Unless expressly permitted in the Subscription Terms (including under any Service Order contemplated in the Subscription Terms), you must not use any part of the content on our Site for commercial purposes without obtaining a license to do so from us or our licensors.
10.5. If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
11.1. The content on our Site is provided for general information only and is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action solely based on the content on our Site.
11.2. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our Site is accurate, complete or up to date.
12.1. Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
12.2. We have no control over the contents of those sites or resources.
12.3. User-generated content is not approved by us.
12.4. The Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.
13.1. We do not exclude or limit our responsibility to you to the extent that applicable laws prohibit such exclusions or limitations.
3.2. We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it (including any Services).
13.3. To the extent permitted by applicable law, we exclude all terms, warranties, representations, or other provisions, whether express or implied, that may apply to the Site, Services, or any content therein, arising under or in connection with:
(a) negligence or wilful misconduct on your part;
(b) use of, or inability to use, our Site;
(c) use of or reliance on any content displayed on our Site;
(d) violations of applicable law include not having the approval referred to in this Terms; and/or
(e) violation of the intellectual property rights of others by you.
In particular, we will not be liable for:
(a) loss of profits, sales, business, or revenue;
(b) business interruption;
(c) loss of anticipated savings;
(d) loss of business opportunity, goodwill or reputation; or
(e) any indirect or consequential loss or damage.
By using our Services, you understand and agree that under no circumstances are we liable for any loss, damage, or consequential, incidental, special, or consequential effects. Our liability in total is limited only to the amount of fees you have paid to us for the use of the Services in the 6 (six) months prior to the occurrence of the claim.
14.1. We will only use your personal information and/or personal data provided by you, in accordance with our Privacy Policy.
These Terms govern the processing of all data and information, whether personal or non-personal, in a general manner. However, in the event of any conflict between these Terms and the Privacy Policy and/or applicable personal data protection laws specifically regarding the processing of personal data, the conflicting provisions shall be adjusted and aligned with the Privacy Policy and applicable law. In such cases, the Privacy Policy shall prevail over these Terms, but solely with respect to personal data. For clarity, any such conflict will not affect the validity of other provisions within these Terms.
14.2. Third Party Information You Provide. By providing us with any data and information involving other third parties, you represent and warrant that you: (i) have obtained the necessary written and explicit consent from them in accordance with applicable laws to conduct such Actions, including for the Purposes set out in these Terms and our Privacy Policy; (ii) You have the legal right or necessary authority to provide consent over the data you submit; and (iii) Any data and information submitted is done so with proper authorization. You are solely responsible for any loss or damage we may suffer as a result of any breach of these Terms. We may request proof of such consent at any time.
14.3. Consent. By uploading data and information, interacting with, or using our Services, you, as a data subject and/or data controller, hereby expressly grant your valid, traceable, recorded and explicit consent and to ensure all of the required approval and consent for us to collect, access, retrieve, process, store, modify, analyze, share, resell, monetize, reuse, or otherwise take necessary actions (Actions) on any data or information you provide, whether anonymized, aggregated, or identifiable in accordance with these Terms. Such consent shall cover the following purposes for us to conduct some Actions or to share to, but is not limited to:
(a) Authorization and proxy for us (the platform provider) to access and retrieve your data and/or third parties’ data that you upload and/or submit its data to us from the Directorate General of Taxes (Direktorat Jenderal Pajak/DJP), either directly or via authorized integration channels (e.g., DJP API), for the purpose of delivering our Services either to you or other third parties;
(b) Authorization for such Actions to be performed by us and/or Third Parties, as further referenced in Clause 14.4 of these Terms.
(c) Deliver and operate our Services;
(d) Enrich and validate the data you upload;
(e) To generate analytics and enable features such as interactive visualizations, peer-to-peer comparisons, KPI analytics, verification, benchmarking, enrichment, the generation of advisory scores or reports (e.g., fraud, compliance) and other insights, which are indicative in nature and do not constitute binding decisions;
(f) Support data-driven decision-making for you and third parties, in line with our service objectives;
(g) Conduct internal benchmarking, product improvement, and analytical research using anonymized and aggregated data;
(h) Process payments related to your use of the Services;
(i) Inform you or related parties about similar products, services, and/or relevant marketing communications. You may opt out at any time through the unsubscribe option or by contacting us directly. However, opting out may affect your access to certain features or result in restricted access to parts or all of the Services;
(j) Other purposes required by us and as long as they comply with applicable law
(Purpose). You are solely responsible for failure to grant us necessary consent for such Purpose.
The categories of data we may process include, but are not limited to:
(a) Taxpayer Identification Number (NPWP);
(b) e-Faktur;
(c) Annual Notification Letter (SPT);
(d) Letter of Request for Explanation of Data and/or Information (SP2DK);
(e) Sales and Purchase Transaction Data;
(f) Tax Invoices (e-Faktur);
(g) Tax Withholding Data;
(h) Periodic Tax Returns (SPT Masa) and Tax Payment Data;
(i) Technical or configuration-related non-personal data (e.g., system logs, setup data).
You have the right to withdraw from receiving marketing communications at any time by contacting us or using the unsubscribe feature provided. Please note that opting out may result in reduced access to certain features or the termination of Services, without any obligation on our part to provide compensation.
In certain limited cases, we may also share non-personal data that is not anonymized or aggregated (such as technical or company-level data) with selected third parties to support the delivery, customization, or enhancement of Services specifically requested by your company or organization. In such cases, we will implement appropriate safeguards to protect commercially sensitive or confidential information, and where required by law or agreement, obtain your company’s prior written consent.
Such data and information may be used in its original form only if:
(a) It does not contain or reveal any personal data or directly identifying information;
(b) It does not compromise confidential or commercially sensitive information without proper safeguards;
(c) Disclosure is subject to prior written consent or contractual obligations, where applicable.
Nothing in this section limits our obligations with respect to confidentiality, data security, or purpose limitation as set forth in these Terms or under applicable law.
14.4. Third Parties. We may do some Actions on the data and information that you have provided for the Purposes to, through, by and/or from third parties. You hereby declare that you have given your consent, permission, and authority to us to do some Actions to your data and information to, through, by and/or from third parties, namely:
(a) Companies in our group and companies that have affiliated relationships with members of our group.
(b) Third parties (including agents, vendors, suppliers, contractors, subcontractors, service providers, partners, and/or other parties who provide services to us or you and/or perform tasks on our behalf) in providing our Services to you.
(c) Entities with whom we have business referral relationships or other commercial agreements including third parties and entities wholly or partly owned by us.
(d) Merchants and other organizations, such as financial institutions, to or through whom payments are made using the Services or other entities that enable the use of the Services by third party financial institutions.
(e) Professional advisors, law enforcement agencies, insurance companies, governments and other authorities or agencies to whom we are under a duty to disclose as required, lawful request and applicable regulatory, commercial or regulatory arrangements, including arrangements with other relevant industry associations.
(f) Entities involved in mergers, acquisitions, financing transactions, joint ventures with us and/or other corporate actions in relation to us.
(g) You understand and agree that the results of the Actions of data and information from third parties may affect our decisions regarding the provision of our Services to you.
(Third Parties)
14.5. Opt-In for Peer Comparison or Commercial Use. By using our Services, you shall opt-in to allow your anonymized data to be included in industry benchmark pools for comparative insights or aggregated commercial applications. This participation is optional and can be withdrawn at any time by providing us a written notification no later than thirty (30) business days.
14.6 Data Security and Rights. You have the right to:
(a) Access, correct, or delete your data and information;
(b) Withdraw consent at any time; or
(c) Request explanations of how scores or insights are calculated.
by providing us a written notification no later than thirty (30) business days. Please note that such request may result in reduced access to certain features or the termination of Services, without any obligation on our part to provide compensation.
14.7. Data Retention and Minimization. We will retain your data and information only for as long as necessary to fulfill the purposes you consented to, after which it may be deleted, aggregated or anonymized. No data will be enriched or monetized beyond what is lawfully permitted.
14.8. Proxy or Mandate Authorization
Where applicable, you expressly appoint us as your authorized proxy and/or grant us a limited mandate to:
(a) submit or retrieve data on your behalf from DJP and other relevant data sources for the Purpose;
(b) Represent you in technical or administrative interactions solely for the Purpose;
(c) This proxy or mandate is transferable to the relevant Third Parties, limited to the scope of Services delivery or solely for the Purpose.
15.1. Whenever you make use of a feature that allows you to upload content to our Site, you must comply with the content standards set out in our Cookies and Acceptable Use Policy and in accordance with the applicable regulations.
15.2. You warrant that the content you upload has complied with the standards, and you will be liable to us and indemnify us for any breach of that. This means you will be responsible for any loss or damage we suffer as a result of your breach.
15.3. Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited license to use, store and copy that content and to distribute and make it available to third parties.
15.4. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
15.5. You are solely responsible for securing and backing up your content.
15.6. We reserve the right not to store content that we believe may violate applicable regulations or does not meet our internal standards.
16.1. We do not guarantee that our Site, Service, or content that is provided by us will be secure or free from bugs, viruses, or other harmful components.
16.2. You are responsible to ensure that your information technology, computer program, hardware, software, and platform are configured and equipped with anti-virus software and use other adequate security measures to access our Site. 16.3. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
17.1. You are responsible for:
(a) Ensuring that you have the express written consent of third parties before sharing their data through our Services;
(b) Bearing all legal risks and losses arising from failure to obtain such consent;
(c) Providing a statement that the data you upload does not violate the rights of others.
17.2. You agree that you are not allowed to:
(a) You shall not and shall not permit any person or entity to: (i) decompile, “unlock,” reverse-engineer, disassemble, or otherwise translate the object code versions of the Services to human-perceivable form, (ii) otherwise discover or replicate the source code from which such object code may be generated, or (iii) modify or make derivative works of the Services.
(b) Copy, modify, or exploit the contents of the Services for any purpose other than the uses expressly permitted in these Terms.
18.1. Customer Data Ownership
You retain all rights, title, and interest in and to any data, content, or information you provide to us or that is collected from you in connection with your use of the Services, including but not limited to data, business information, and transaction data, whether such data belongs to a third party and is provided by you, or belongs to you (“Customer Data”). Customer Data shall remain your sole and exclusive property.
18.2 Derived Data and Product Ownership
We retain all rights, title, and interest in and to any data sets, reports, analyses, benchmarks, indices, models, products, services, or insights that are generated, developed, or derived by us through the processing, aggregation, anonymization, or other transformation of Customer Data, to the extent that such data is no longer attributable to you or any identifiable individual (“Derived Data”). Derived Data shall be deemed our sole and exclusive property and intellectual property. We reserve the right to develop, license, commercialize, resell, or otherwise monetize any product, service, or output derived from the use or processing of Customer Data, provided it is no longer personally or individually identifiable.
18.3 Use of Derived Data
We may use, share, license, or sell Derived Data, including aggregated and anonymized insights, benchmarks, and indices, to third parties. Such use shall not reveal the identity of you or any identifiable individual and shall comply with applicable data protection and privacy laws.
18.4 Feedback and Suggestions
If you submit any feedback, ideas, or suggestions regarding improvements to our Services (“Feedback”), you acknowledge and agree that such Feedback is voluntarily given and may be used by us without obligation or compensation to you. Any developments, enhancements, or modifications resulting from such Feedback shall be our sole and exclusive property.
19.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
19.2. You are prohibited to establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
19.3. You are prohibited to establish a link to our Site in any website that is not owned by you.
19.4. Our Site is prohibited to be framed on any other Site, and You are prohibited to create a link to any part of our Site other than the home page.
19.5. We reserve the right to withdraw linking permission without notice.
19.6. The website in which you are linking must comply in all respects with the content standards set out in our Cookies and Acceptable Use Policy.
19.7. If you wish to link to or make any use of content on our Site other than that set out above, please contact us via email ([email protected]).
20.1 Independent Use by You
The Services provided by us may be used by you in various contexts, including for the development, integration, or implementation of financial ecosystems. This includes but is not limited to digital financial services, collaborations with third parties in the financial sector, and initiatives involving financial authorities, banking institutions, financing companies, or other financial service providers. You acknowledge and agree that such use is at your sole discretion and risk. We shall not be responsible for any consequences, risks, losses, or claims arising from or in connection with your use of the Services for such purposes. All decisions and responsibilities related to such use shall rest solely with you.
20.2 Nature of Provided Data and Information
All data and information provided by us to you under these Terms is provided for your general reference only. You understand and agree that such information does not constitute, and shall not be relied upon as, any form of credit assessment, financial advice, loan recommendation, or any other form of professional or regulatory guidance.
20.3 Opinions Formed by You
Any assessments, analyses, conclusions, or views (“Opinions”) that you derive, produce, or form based on data or information provided by us are solely your own. Such Opinions do not represent the views or positions of us. We make no representations or warranties regarding the accuracy, applicability, fitness for purpose, or completeness of such Opinions, and shall have no liability whatsoever for any reliance upon or use of such Opinions by you or any third party
If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be interpreted, modified, or limited to the extent necessary to comply with such law while maintaining the original intent of the provision to the greatest extent possible. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms.
In the event of any inconsistency or conflict between the provisions of these Terms and the provisions of any other agreement entered into between you and us, these Terms shall prevail and supersede, unless otherwise expressly agreed in writing by both parties. These Terms and any such separate agreement shall be construed as a single, integrated agreement. However, if the conflicting provision is required by applicable law, the provision of these Terms shall be adjusted to conform as closely as possible to its original meaning while complying with such law, and such conflict shall not render these Terms invalid as a whole.
These Terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the laws of the Republic of Indonesia. We both agree to the exclusive jurisdiction of the District Court of South Jakarta.
These Terms are made in the English and Indonesian language. In the event of inconsistency, the English version will prevail.
Each paragraph of these Terms stands alone and operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
When we refer to “in writing” in these Terms, this includes email.
26.1. All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us and each work is protected by copyright laws and agreements worldwide. All those rights are protected.
26.2. “OnlinePajak” is a trademark registered in Indonesia and Singapore, exclusively licensed to the Company. You are not permitted to use it without our approval.
26.3. The provision of Services by us to you and the use of Services by you shall not and may not be construed as a transfer or assignment of our intellectual property rights.
This section B of the Terms (the Subscription Terms) shall apply and binding on you only if you subscribe to any paid, premium, or chargeable feature of our Services. Terms defined in the rest of the Terms will have the same meaning when used in the Subscription Terms.
1.1. These Subscription Terms apply to any order placed by you and the supply of Services by us to you (a Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
1.2. The Contract constitutes the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
1.3. You agree that unless otherwise stated and/or amended through these Subscription Terms, all provisions contained in the general Terms shallremain valid, enforceable, and legally binding upon you. The Terms are an integral and inseparable part of these Subscription Terms.
1.4. In the event of any inconsistency or conflict between any provision in the Terms and a provision in these Subscription Terms, the relevant provision in these Subscription Terms shall prevail and supersede. These Subscription Terms and the Terms shall be interpreted as a single, integrated agreement between you and us.
1.5. If any provision of these Subscription Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be interpreted or adjusted to the extent necessary to comply with such law while preserving its original intent as closely as possible. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions. A conflict with applicable law shall not render these Subscription Terms or the integrated Terms invalid as a whole.
2.1. Placing an order. You may submit an order either by using the method set out on the Site or signing a service order specifically agreed with you (Service Order). Please follow the onscreen prompts or the directions of us to place your Service Order. Each Service Order is an offer by you to buy the Services specified in the Service Order subject to this Contract.
2.2. Correcting input errors. Our online order process allows you to check and amend any errors before submitting your Service Order to us. Please check the Service Order carefully before confirming or countersigning it. You are responsible for ensuring that your Service Order and any specification submitted by you is complete and accurate.
2.3. Acknowledging receipt of your Service Order. After you have submitted your Service Order, you will receive an email from us acknowledging receipt of the Service Order, but please note that this does not mean that your Service Order has been accepted. The acceptance of your Service Order will take place as described in clause 2.4 below.
2.4. Accepting your Service Order. The acceptance of your Service Order by us takes place when the Company sends an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.
2.5. If We cannot accept your order. If we are unable to supply you with the Services for any reason, we will inform you of this by email and will not process your order. If you have already paid for the Services, we will refund you the full amount.
3.1. You may cancel the Contract if you send us a cancellation notice before we start providing the Services. To cancel the Contract, you must contact via the “Chat” function accessible from your profile page on the Site or the Customer Services personnel whose contact details have been inserted in your Service Order. Please include details of your Service Order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email to us. For example, you will have given notice in time if you email us before midnight on the last day of the cancellation period.
3.2. If you cancel the Contract, we will refund you in full for the price you paid for the Services, by the method you used for payment. We may deduct from any refund an amount for the supply of the Services provided for the period up to the time when you gave notice of cancellation in accordance with clause 13. The amount we deduct will reflect the amount that has been supplied as a proportion of the entirety of the Contract.
4.1. Descriptions and illustrations. Any descriptions or illustrations on our Site are published for the sole purpose of giving an approximate idea of the Services described in them. They will not form part of the Contract or have any contractual force.
4.2. Compliance with specification. Subject to our right to amend the specification (see clause 4.3) we will supply the Services to you in accordance with the specification for the Services appearing on our Site at the date of your Service Order in all material respects.
4.3. Changes to specification. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services.
4.4. Reasonable care and skill. We warrant you that the Services will be provided using reasonable care and skill.
4.5. Time for performance. We will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract.
5.1. It is your responsibility to ensure that:
(a) the terms of your Service Order are complete and accurate;
(b) co-operates with the us in all matters relating to the Services;
(c) you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
(d) you obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
(e) you comply with all applicable laws; and
(f) you have the requisite legal capacity to enter into legal relationship with us (i.e. if you are an individual, that you are at least 18 years old and have the capacity to act in your own name and, if you are a legal entity, that you have obtained the necessary corporate authorisations).
5.2. If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 5.1 (Your Default):
(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under clause 13 (Termination);
(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and
(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
6.1. In consideration of us providing the Services, you must pay the corresponding charges (Charges) in accordance with this clause 6.
6.2. The Charges are the prices quoted on our Site at the time you submit your Service Order or, if your Service Order is processed through our sales consultants, the price quoted on such Service Order.
6.3. If you wish to change the scope of the Services after we accept your Service Order by sending you an Order Confirmation, and we agree to such change, you will have to submit a new Service Order.
6.4. We take all reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 6.7 for what happens if we discover an error in the price of the Services you ordered.
6.5. The Charges may change from time to time, but changes will not affect any Service Order you have already placed.
6.6. The Charges are exclusive of Pajak Pertambahan Nilai (PPN). Where PPN is payable in respect of some or all of the Services you must pay us such additional amounts in respect of PPN, at the applicable rate, at the same time as you pay the Charges.
6.7. It is always possible that, despite our reasonable efforts, some of the Services on our Site may be incorrectly priced. If the correct price for the Services is higher than the price stated on our Site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your Service Order. We will not process your Service Order until it has your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Service Order as cancelled and notify you in writing. However, if we mistakenly accept and process your Service Order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.
7.1. Payment for the Services is in advance, payable upon acceptance of your Service Order (i.e. when we send you the Order Confirmation), in the amount and by the due date set out in the pro forma invoice included in the Service Order or Order Confirmation (as the case may be).
7.2. You can pay for the Services using the following methods:
(a) direct debit. Your designated bank account will be charged automatically each month; or
(b) any kind of payment method that is provided by us.
7.3. We will send you a pro forma electronic invoice with the Service Order or Order Confirmation (as the case maybe) and you are required to make payment against that invoice before the relevant due date. For any failed or cancelled payments, an IDR100,000 administration fee will be levied.
7.4. If you fail to make a payment under the Contract by the due date, then, without limiting our rights and remedies under clause 13 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 7.4 will accrue each day at 2.0% per month.
8.1. The terms of this clause 8 will only apply if:
(a) you are subscribing to the Services as a Tax Consultant or is otherwise using the Services primarily for your clients; or
(b) you have referred other new users to us (such new user, a Prospect), (for the purpose of this clause, a Referrer).
8.2. It is your responsibility, as a Referrer, to ensure that:
(a) you have obtained all necessary consent from your clients or Prospect to provide the necessary information needed to create e-Faktur and PPN on our Site;
(b) you will recommend our Services to your clients or Prospect; and
(c) the unique referral code assigned to you is only shared with your clients or Prospect (Referral Code).
8.3. If a Prospect subscribes to our Services using your Referral Code with a minimum contract period of 12 consecutive months and has paid the corresponding charges in full, you will be entitled to receive a one-off commission equivalent to a proportion of the value of that new subscription plan (such proportion to be specified in the Service Order). Such commission will be payable to you within 30 days after that Prospect has made final payment for the new subscription plan.
8.4. If you are the taxpayer’s attorney:
1) You represent and warrant that you are not prohibited by applicable law and have legal power to enter into a binding agreement with us and use our Services and fulfill the power requirements as stipulated in Government Regulation Number 50 of 2022 concerning Procedures for the Implementation of Tax Rights and Fulfillment of Tax Obligations and its amendments, amendments and derivative regulations as well as regulations other relevant laws and regulations, including meeting the following criteria:
a) master the provisions of laws and regulations in the field of taxation;
b) have a special power of attorney from the taxpayer who authorizes which contains at least:
i) the name, address and signature on the stamp duty as well as the Taxpayer Identification Number of the taxpayer authorizing it;
ii) name, address, and signature on the stamp duty as well as your Taxpayer Identification Number; and
iii) certain authorized tax rights and/or obligations.
2) You warrant that the power of attorney referred to above has been accompanied by the following supporting documents:
a) If an attorney is a tax consultant, you warrant that the attorney has:
i) tax consultant practice license card stipulated by the Director General of Taxes; and
ii) A statement letter as a tax consultant in a format in accordance with the provisions of the applicable laws and regulations.
b) If the attorney is not a tax consultant, you warrant that:
i) the power of attorney as referred to above has been accompanied by supporting documents namely a certificate of brevet in the field of taxation or a diploma of formal education in the field of taxation issued by a public or private university with an A-accredited status, at least Diploma III level;
ii) the attorney has submitted the latest Annual Income Tax Return; and
iii) has never been convicted of a crime in the field of taxation.
9.1. If a problem arises or you are dissatisfied with the Services, please reach out to us using the “Chat” function accessible from your profile page on the Site.
9.2. We are not responsible for problems arising from the services provided to you by our partners, or, if you are a Consultant, by you to your customer who is also a user of our Services.
You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.
11.1. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
(a) fraud or fraudulent misrepresentation, and
(b) breach of the terms implied by law and regulation.
11.2. Subject to clause 11.1, we will not be liable to you, whether in contract, for unlawful acts, for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of use or corruption of software, data or information;
(e) loss of or damage to goodwill; and
(f) any indirect or consequential loss.
11.3. Subject to clause 11.2, our total liability to you arising under or in connection with the Contract, whether in contract, unlawful acts, breach of statutory duty, or otherwise, will be limited to 20% of the total Charges paid under the Contract.
11.4. We have given commitments as to compliance of the Services with the relevant specification in clause 4.2.
11.5. Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 1 month from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
11.6. Nothing in this Contract limits or affects the exclusions and limitations set out in Section A of these Terms.
12.1. You and us agree that we will not at any time during the Contract, and for a period of 1 year after termination of the Contract, disclose to any person any confidential information and/or data concerning this Contract, and one another’s business, affairs, customers, clients or suppliers (confidential information).
12.2. You and us may disclose the other’s confidential information:
(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 14; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority
12.3. Excluded Confidential Information is as follows:
(a) has become public knowledge or has been released to the public in a manner that does not violate the confidentiality provisions of this Agreement or any other provisions related thereto;
(b) was known to the party receiving the Confidential Information (Receiving Party) before the Confidential Information was provided or disclosed by the party disclosing the Confidential Information (Disclosing Party) (or its affiliate) under this Agreement as evidenced by the Receiving Party’s written evidence;
(c) is required to be disclosed under applicable law or by order of a court or governmental agency, provided that the Receiving Party provides written notice in advance (if possible) or promptly after disclosure, and provides reasonable assistance to the Disclosing Party in protecting, preventing or limiting disclosure of such information at the Disclosing Party’s expense. In any event, the Receiving Party may disclose only that portion of the Disclosing Party’s Confidential Information that it is legally required to disclose and it must use its best efforts to maintain the confidentiality of such Confidential Information;
(d) is or was independently created by the Receiving Party without use of the Confidential Information as evidenced by the Receiving Party’s written records; and/or
(e) approved for disclosure with the written authority of the Disclosing Party including as stated in the Terms.
12.4. You and us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.
12.5. For the purposes of marketing or publicizing our Services, we may disclose that we have performed work (including the Services) for you, in which event we may identify you by name and may indicate only the general nature or category of such work (or of the Services) and any relevant details which have properly entered the public domain.
13.1. The Contract will terminate on the date stipulated on the Service Order (Termination Date).
13.2. Without limiting any of our other rights, we may suspend the performance of the Services prior to the Termination Date, or we may terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Agreement and (if such a breach is remediable) fail to remedy that breach within 7 days of you being notified in writing to do so;
(b) you fail to pay any amount due under the Contract on the due date for payment;
(c) you take any step or action in connection with you entering, bankruptcy, provisional liquidation or any composition or arrangement to suspend debt payment obligations (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
(d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; and/or
(e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
13.3. If you are a tax consultant and you have failed to pay any amount due under the Contract, we may at our own discretion and in addition to our right to suspend the Services, discontinue your account with us and offer all users tied to your account the opportunity to migrate to the Site and to use our Services directly.
13.4. Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
13.5. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
13.6. The Parties agree to waive the provisions of Articles 1266 of the Indonesian Civil Code to the extent such articles require a court judgment to terminate the Contract.
14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (including, without limitation, technical problems or issues that directly and materially hinders our ability to provide the Services in accordance with the Contract (Force Majeure).
14.2. If an Force Majeure takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended beyond the Termination Date for the duration of the Force Majeure. We will arrange a new date for performance of the Services with you after the Force Majeure is over.
14.3. You may cancel the Contract affected by a Force Majeure which has continued for more than 120 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by performing the Services up to the date of the occurrence of the Force Majeure.
14.4. In the event of an Force Majeure (such as a mass blackout lasting more than 24 hours, sustained national chaos lasting 5 working days, etc.), the bankruptcy lawsuit to us or any condition that causes us to be unable to fulfill our obligations to you which entails our account being frozen by the relevant authorities, you as the owner of the escrow account number has the right and can submit a claim to the Indonesian Deposit Insurance Corporation (LPS) in accordance with the procedures determined by the LPS under Law No. 24 of 2004 on Indonesian Deposit Insurance Corporation as lastly amended by Government Regulation in Lieu of Law No. 1 of 2020 and Law No. 4 of 2023.
You are prohibited from directly or indirectly soliciting, hiring, or engaging (whether as an employee, consultant, or freelancer) our or our affiliates’ directors, employees, or consultants for the purpose of obtaining Services that are similar or competitive to the Services we provide. This restriction applies during the term of the Services and for a period of twelve (12) months after termination or expiration of the Contract.
16.1. Any notice or communication given whether you to us or we to you in connection with the Contract must be in writing and be delivered personally, by courier delivery service, or email.
16.2. A notice or other communication is deemed to have been received:
(a) if delivered personally or delivery, on signature of a delivery receipt; or
(b) if sent by email, at 9.00 am the next working day after transmission.
16.3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the delivery of such letter was acknowledged and, in the case of an email, that such email was sent to the specified email address of the addressee.
16.4. The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
17.1. Succession, Assignment and Transfer.
(a) The Contract shall be binding on and apply to your successors and/or assignees.
(b) We may assign or transfer its rights and obligations under the Contract to another entity.
(c) You may only assign or transfer its rights or obligations under the Contract to another person if we agree in writing.
17.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or the respective authorised representatives).
17.3. Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce its rights against you, or if we delay in doing so, that will not mean that we have waived its rights against you or that you do not have to comply with those obligations. If we waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
17.4. Third party rights. The Contract is between you and us. Unless expressly stated otherwise in the Contract, no other person has any rights to enforce any of its terms.
17.5. Language. The Contract is in English and Bahasa Indonesia. In the event of inconsistency, English version will prevail.
17.6. Governing law and jurisdiction. The Contract is governed by the laws of the Republic of Indonesia and we each irrevocably agree to submit all claim, controversy, dispute or difference of any kind whatsoever arising out of or in connection with the Contract, including but not limited to any contractual, pre-contractual or non-contractual rights, obligations or liabilities, and any issue as to the existence, validity or termination of the Contract, may be brought before the District Court of South Jakarta and it irrevocably submits to the non-exclusive jurisdiction of such court and selects the registrar’s office of such court as its general and permanent domicile for the purposes of the Contract only.